Question 1

MISSION + VALUES

Accepted Answer

The mission of ECS is to change the culture of youth sports and adult recreation. More specifically, we strive to change the win-at-all-costs, negative youth sports environment to a healthier, more positive environment through a focus on teaching, coaching, and learning. The goal is to promote a healthful lifestyle for all our participants!

Question 2

CHILD PROTECTION POLICIES

Accepted Answer

Essex County Sports (ECS) seeks to provide a safe and fun environment for all children who participate in our programs and events. The goal of the following policies are to protect children from incidents of misconduct or inappropriate behavior. We also want to ensure that our staff and any worker associated with ECS is equipped with the most knowledge. Adherence to these policies can be a safeguard against the highly unlikely event of a false allegation.

Two-Deep Leadership and Physical Contact
At no time should Essex County Sports workers be in a situation where they are alone with a child or children and cannot be observed by others. If a worker becomes alone with a child, he or she should promptly move to a location where he or she can be observed by other adults. ECS mandates 2 deep leadership at all times, meaning at least 2 adults should always be present with minor participants.

Physical contact with participants should be limited. Physical contact is appropriate when used for skill development, is required for the safety of the child, is for the child’s benefit (non-intrusive congratulatory or comforting gestures), and occurs in an open environment. It is inappropriate if it involves touching the groin, genital area, buttocks, breasts, or any other area that might cause embarrassment or discomfort, if it frightens, distresses or embarrasses the child, or if it occurs in a private location.

Mandatory Reporting
Under federal law, all adults who work with minor athletes are mandated to report suspicion of child physical abuse or sexual abuse within 24 hours to the jurisdiction having authority. Workers must also report to Essex County Sports Human Resource Department within the same timeframe.

The responsibility of mandatory reporters is to notify the appropriate agencies when abuse is suspected. It is not the role of the reporting parties to evaluate the credibility or validity of the suspicion. Workers should also consider this information confidential and should not share with other workers, children, or parents/family members.

In addition to suspicions of abuse, any witnessed policy violation by a fellow worker, should be reported to Essex County Sports Human Resources.

Retaliation or job repercussions as a result of reporting allegations of abuse in good faith are prohibited by Federal law.

Other Prohibited Practices
Grooming behavior will not be tolerated. Please read here for a further explanation.
Workers will not buy gifts or give money to players.
Workers will avoid fraternization with players in non­-sanctioned settings.
Profanity, racial or ethnic slurs, or any derogatory language is not allowed. Workers should speak positively to and in front of participants.
Player and parent personal information including phone number, email, home address, etc. will not be disseminated without prior consent from said player or parent.

Question 3

PRIVACY POLICY

Accepted Answer

We, Essex County Sports, explain in this policy how we collect, process, use, share, and secure the information that we receive from users via our websites, mobile apps, and over email (together, the “ESSEX COUNTY SPORTS Services”). This policy also explains your choices regarding the use of, access to, and correction of your personal information.

We ensure our clients that we take the securest measures possible to protect sensitive information. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit card particulars and the like, shall be entitled to privacy and kept confidential.

Your personal information shall not be permitted to be used/disclosed, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law. We respect your right to privacy.

Question 4

REFUND POLICY

Accepted Answer

Training Services

All sales are final. Once a purchase is made, no refunds or exchanges will be provided except in cases where the product or service is defective or not as described.

We encourage customers to review all product details and specifications carefully before making a purchase decision. If you have any questions or concerns about a product or service, please contact us before completing your purchase.

Exceptions to this policy may be made at the discretion of [Company Name] management in special circumstances, such as in cases of fraud or unauthorized transactions.

We appreciate your understanding and cooperation regarding our refund policy.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange only. Please see below for more information on our return policy.

Merchandise Return Process

To return an item, please email customer service at contact@essexcountysports.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and the return form provided, and mail your return the following address:
​
Essex County Sports LLC
[Attn: Returns]
[RMA #]
76 Clinton Street Bloomfield, NJ 07003

Exchanges & Store Credit

After receiving your return and inspecting the condition of your item, we will process your store credit or exchange. Please allow at least 14 days days from the receipt of your item to process your store credit or exchange. We will notify you by email when your store credit has been processed.

SALE Items

Sale items are FINAL SALE and cannot be returned OR exchanged.

Tracking Orders

Quickly track store orders via desktop or mobile device and receive updates via email or SMS. We want to ensure that all your store orders arrive on time. You have access to tracking information as soon as you confirm your order.

Our customers will receive updates about their order via SMS, email & notifications directly to their mobile device. Track your packages anywhere in the world in the palm of your hand. Our online store has a wide selection of products and gadgets to serve all your sports & fitness needs.

We get our products from US manufacturers to guarantee speedy delivery of no more than two weeks time. Utilize the member dashboard to view/edit your order.

Question 5

BOOKING POLICY

Accepted Answer

Avoid problems with booking by downloading our application to get instant notifications and reminds directly to your mobile device. All reservation needs to be guaranteed by credit card details.

We will not charge from your credit card unless authorization is given. A one rupee transaction will conducted to check the authenticity of your card – which then will be refunded immediately.  It will reflect on your bank statement.

Question 6

CANCELLATION POLICY

Accepted Answer

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hour notice.

Missed Appointments

Our goal is to provide quality health care to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our trainers, but our other clients as well. Please be aware of our policy regarding missed appointments.

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow athletes, please call our office as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time. To cancel your appointment please do so by accessing your online member portal where you are able to cancel and reschedule your appointment.

Any other questions give us a call at (856) 367-1537 during office hours. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

Late Cancellations & No-Shows

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a client misses an appointment without cancelling.

In either case, we will charge the client a $25 missed appointment fee. For new clients’ first appointments, a no show or late cancellation will result in a full charge of the new client fee.

Question 7

MEMBERSHIP POLICY

Accepted Answer

After completing registration, customers will be asked to place a card on file for future purchases. Our payment processing and internet security is SSL secured.

Saved payment methods makes it easy to make purchases and never interrupt training service. You can cancel anytime via our website, mobile app, or simply giving us a call.

Question 8

TERMS & CONDITIONS

Accepted Answer

Thank you choosing our company. Please find below the sales conditions related to your booking:

We accept Visa, Master Card and various Indian Net banking.
For confirmed guaranteed reservation we advise you to (A) book through our application and pay now for instant reservation (B) Pay on arrival – Credit card details as guarantee.
To make a booking we require your email address and active contact telephone number.
It is unlikely that we will change or cancel your booking once it is confirmed. If we do make changes then we will inform you as soon as we reasonably can. We reserve the right to make changes that are not significant and to correct errors in your booking details at any time without being liable to you.
Sometimes an unintentional mistake of publishing inaccurate information on the site may occur (e.g. the price, description or availability). In such rare instance we reserve the right to modify/cancel your booking at any time up to the point of travel, even if you have received confirmation from us, and you will receive a full refund of advance already paid. No further compensation will be payable in such event.
Kindly carry the print out of the booking confirmation mail at the time of training.
We reserve the right of admission. Accommodation can be denied to guests on walk-in basis. The same shall also be applicable in case incorrect information is provided in the reservation form.

Question 9

NON-DISCRIMINATION POLICY

Accepted Answer

Essex County Sports does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

These activities include, but are not limited to, selection of Club Team players, hiring and firing of staff, and selection of vendors. We are committed to providing an inclusive and welcoming environment for all players, parents, members of our staff, coaches, and vendors.

Question 10

CODES OF CONDUCT

Accepted Answer

Players, parents, and staff understand that they are representing Essex County Sports, and  will always do their best to positively represent the organization and its’ values. Also, understand that the goals of ECS teams are for each player to improve and (hopefully) have fun, and these goals take precedence over desire to win championships. Read more here.

ANNOUNCING NEW WEEKLY VIRTUAL SKILLS CAMPS & MORE!

MISSION + VALUES

CHILD PROTECTION POLICIES

PRIVACY POLICY

REFUND POLICY

BOOKING POLICY

CANCELLATION POLICY

MEMBERSHIP POLICY

TERMS & CONDITIONS

NON-DISCRIMINATION POLICY

CODES OF CONDUCT

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Copyright 2024 by Essex County Sports LLC. Designed by M8KitMedia. Terms of Use | Privacy Policy | Return Policy

ANNOUNCING NEW WEEKLY VIRTUAL SKILLS CAMPS & MORE!

MISSION + VALUES

CHILD PROTECTION POLICIES

PRIVACY POLICY

REFUND POLICY

BOOKING POLICY

CANCELLATION POLICY

MEMBERSHIP POLICY

TERMS & CONDITIONS

NON-DISCRIMINATION POLICY

CODES OF CONDUCT

​

Follow us

Copyright 2024 by Essex County Sports LLC. Designed by M8KitMedia. Terms of Use | Privacy Policy | Return Policy